Customer Service/Reception

Purchasing

Clerical/General Office

Office Management

Secretarial

Supervision/Training

Administrative/Office Support

Credit Management

Presentation Development

Personnel Administration

Word, WordPerfect, Excel, Quattro Pro, Access, PowerPoint, PageMaker, FrontPage, Quicken, Quickbooks, Lotus, BDS (Business Decision Systems), MS Project Manager, Internet, E-mail

Operate and maintain various office equipment, including printer, fax, copy machine, scanner, postage meter

Designed and created documents: flyers, newsletters, brochures, catalogs, news releases, announcements, advertisements, spreadsheets, graphs, tables, memos, letters, reports

Utilized Excel and PowerPoint to create customized reports and graphs for customers and staff

Researched, synthesized and compiled data into a variety of reports: contracts, proposals, budgets, expense reports, price lists, mailing lists

Created new, and updated existing, web pages using FrontPage

Organized and maintained disk storage and alpha/numeric filing systems

Maintained and updated files

Entered patient admission/discharge data

Processed orders, entered and retrieved data using both PC's and mainframe computers

Experienced in basic accounting/record-keeping

Answered multi-line phones in a courteous, professional manner

Answered and directed telephone calls received on a 15-line phone system

Answered busy phones, directed and routed calls, and scheduled appointments

Screened office and telephone callers and responded to complaints and requests for information

Provided information and forms to the public

Greeted and assisted customers (clients), providing information on policies and procedures

Applied policies and procedures in determining completeness of applications, forms, records, & reports

Maintained records, verifying accuracy and recording information

Ordered and inventoried office supplies

Processed and distributed mail for 10 departments

Efficiently organized and processed bulk mailings to customers

Photocopied and prepared packets

Type 40-50 wpm, 10-key by touch

Typed documents from rough draft and dictaphone

Organized and coordinated nonprofit fund raisers, including planning, assembling, pricing, advertising, and enlisting workers

Scheduled and coordinated meetings

Participated and took minutes in meetings

Maintained calendars and schedules of activities, meetings and various events

Planned itineraries, luncheons, made travel and hotel arrangements

Maintained appointment calendar and made travel arrangements for Vice President (6 managers, etc.)

Researched, distributed, and explained revenue and expenditures to management to be used in budget projections

Communicated information to employees regarding insurance benefits, payroll deductions, salaries, and leave balances

Assisted staff in set up/take down of events and display booths

Assumed responsibility of office in absence of supervisor