BA Skills Statements & Keywords
The lists below are intended to help you remember skills you have gained. Be sure to include everything you know, not just what you find on the lists!
Accounting Skills Statements Management Skills Statements Marketing Skills Statements
Accounting Skills Statements
Sample Skills/Skill Headings
-Bookkeeping
-Corporate Accounting
-Purchasing
-Contract Administration
-Analysis and Preparation
-Personnel Administration
-Credit Management
-Customer Service
-Payroll Preparation and Taxes
-Purchasing/Inventory Control
-Supervision/Training
-Governmental Accounting
-Computerized Accounting
-Manufacturing Cost Accounting
-Capital Budgeting
-Cost-Volume-Profit Analysis
Computer/Office Machine Skills
-Word
-WordPerfect
-Excel
-Quattro Pro
-Access
-Quickbooks 2000
-Peachtree
-Lotus 1-2-3
-Unilink
-Lacerte
-electronic mail
-HR financial reporting systems
-ADP system
-Deltek system
-AS/400
-sorting
-transcribing
-encoding and billing machines
-10-key by touch
-type 50 wpm
Sample Skill Statements
-Created a variety of summary reports: A/R, payroll, staff utilization, sales, and cost reports
-Developed a variety of computerized spreadsheet reports
-Prepared vouchers, invoices, account statements, and reports
-Developed a new form for reporting travel expenses
-Created year-to-year sales comparison spreadsheet to determine number and frequency of orders
-Generated Web pages from spreadsheets and hyperlinked to other documents
-Posted entries to sales journals and general ledger
-Reconciled bank statements and made deposits
-Produced and analyzed monthly financial statements to confirm a balanced accounts receivable system
-Calculated, posted, and verified accounts payable and receivable
-Calculated and prepared manually issued checks
-Sorted and microfilmed transaction documents, including checks, using sorting machine
-Generated weekly, monthly, and year-end accounts payable reports
-Managed general ledger and journals for business with sales of $ ___ annually
-Prepared financial statements & summarizations for 4 internal departments
-Processed billing for approximately 150 daily invoices and collected on bad debts
-Organized and increased collection efforts, resulting in higher volume of payments (include %)
-Completed and submitted payroll and excise tax reports
-Processed payroll for 50 employees and 1,100 A/R and A/P accounts
-Entered semi-monthly and monthly calculations (ADP system)
-Maintained personnel files and insurance claims, updated employee status, calculated and submitted yearly pension and W-2 forms
-Processed employee credit applications
-Audited expense reports for 75 employees
-Timesheet approval, verification and tracking
-Coordinated with insurance administrators to process claims
-Coordinated with state, county, and city officials in completion of purchase orders
-Researched and verified customer credit applications
-Handled all credit card disputes and charge backs
-Authorized to set up new accounts or extend credit to $ _____
-Provided cost estimates, project options, and company policy guidelines to customers
-Interviewed clients to obtain information on taxable income and deductible expenses and allowances
-Dealt effectively with irate customers, resolving conflicts and negotiating payments
-Elicited customer concerns and resolved problems to maintain excellent public relations
-Attended staff meetings, composed correspondence, and prepared a variety of confidential reports and proposals
-Converted manual payroll, A/R, A/P, and checking to computerized system
-Set up computerized accounts and developed client database
-Kept detailed records, documented purchases, and tracked inventory
-Regularly audited product inventory calculations
-Purchased all supplies for building, office, and grounds from 10 vendors
-Developed and maintained database for over ___ vendors
-Familiar with social security, withholding, and unemployment regulations
-Prepared and filed quarterly reports, state and federal taxes
-Prepared federal individual and sole proprietorship income tax returns, partnership and corporate returns
-Assisted fiscal manager with audit preparation and other reporting
-Conducted job order, process, joint and by-product costing
-Familiar with budgeting, including use of standard and actual costs through variance analysis
-Performed analytical reviews of financial results, proposals, and plans
-Accounted for the recording, valuation and reporting of securities investments
-Accounted for inventory using assumed cost flow methods under perpetual and periodic inventory systems
-Used horizontal, vertical, and ratio analysis to evaluate financial strength and performance
-Performed cost-volume-profit analysis using one- and two-variable data tables
-Familiar with torts, contract law, and application of the Uniform Commercial Code
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Management Skills Statements
Sample Skills/Skill Headings
-Staff Supervision/Training
-Contract Management/Negotiation
-Staff Development & Training
-Contract Administration
-Personnel
-Project Coordination
-Management/Administration
-Credit Administration
-Office Management
-Purchasing /Inventory Control
-Administrative Management
-Purchasing & Merchandising
-Customer Service Management
-Sales/Marketing
-Sales Management & Planning
-Public Relations
-Departmental Management
-Problem Resolution
-Financial Management
-Program Development
-Budget/Expense Control (or Allocation)
-Systems Development
-Budget Development
-Performance Analysis/Reporting
-Vendor Management
-Research/Analysis/Evaluation
-Operations Management
-Computerized Office Applications
-Leadership
-Fundraising
-Contract Management/Negotiation
-Writing and Presentation
-Contract Administration
-Communication
Computer/Office Machine Skills
-MS Word
-WordPerfect
-Excel
-Access
-Quattro Pro
-Quickbooks Pro
-ACT!
-Point
-electronic mail
-Internet
-Intranet
-HR financial reporting systems
Sample Skill Statements
-Experienced in handling all financial matters for a small business including accounts receivable and payable, sales tax and withholding filing and deposits, preparing payroll, managing a budget, and making daily deposits
-Supervise office activities to achieve maximum expense control and productivity
-Oversee day-to-day office operations, including staffing, scheduling, billing, and patient care
-Direct and coordinate the overall functions of the business office
-Develop procedures and policies for office activities, such as filing, dictating, records maintenance
-Oversee clinical and clerical staff of (10)
-Oversee general management of ___ departments
-Hire, supervise, train, and evaluate ___ staff
-Interview, recruit, and hire volunteers and staff
-Advise volunteers and volunteer leaders to ensure quality of programs and effective use of resources
-Oversee educational development of ___ personnel
-Assess and evaluate staffing patterns, plan and prepare work schedules, and assign employees to specific duties
-Analyze workflow, assign and schedule work to meet company priorities and goals
-Develop and implement new procedures to improve quality and quantity of work processed; ensure policies are communicated and administered consistently
-Maintain records of employees’ work schedules and time cards
-Document employee performance
-Discipline/terminate staff
-Supervise, train, orient and evaluate employee performance; recommend merit increases, promotions, and disciplinary actions
-Supervise and track attendance
-Develop and interpret organizational goals, policies, and procedures, and review project plans
-Determine organizational policies, define scope of services offered, and administer procedures
-Interpret business policy and procedures to ensure daily activities meet company mission
-Manage business office within established budget, including annual planning and monthly status reports
-Assist in developing, implementing and administering annual capital budget and initiate corrective action to significant variances
-Monitor budget and payroll records and review financial transactions to ensure expenditures are authorized and budgeted
-Oversee accounting/fiscal management for department with annual sales of $___
-Oversee accounts receivable, auditing and compliance for … (a 75-bed, skilled nursing facility or...)
-Maintain appropriate standards and systems of accounting, cash-flow projections, annual global income/expenditure budgets
-Approve, prepare, monitor, and adjust operational budget
-Prepare departmental budget and monitor expenditures
-Administer $___ budget
-Prepare monthly financial reports and quarterly statements accounts
-Prepare reports in accordance with federal, state and local government regulations and guidelines
-Meet with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems
-Investigate and resolve customer complaints regarding services, products, or personnel
-Mediate disputes between ______
-Supervise and coordinate preparation of company publications, advertising and promotions
-Speak to community groups to explain and interpret agency purpose, programs, and policies
-Plan, direct, and prepare fund-raising activities and public relations materials
-Maintain records of expenditure on specific projects and programs
-Prepare reports on activities and expenditure
-Analyze and report on departmental performance
-Schedule and coordinate board and staff meetings, including preparation and distribution of background documents
-Supervise interns, volunteers, and other support staff
-Supervise and assist professional consultants, such as lawyers and auditors and other short- term consultants
-Supervise computer system, maintenance back-up, and security procedures for data and liaison with IT director
-Develop and oversee business systems and work with information technology to ensure timely and accurate implementation
-Maintain basic administrative contracts, travel, subscriptions, insurances, etc.
-Coordinate employee benefits and maintain company insurance
-Negotiate equipment leasing and acquisition
-Oversee leases and maintenance of office equipment, including computers, printers, copiers, fax machine, etc.
-Schedule maintenance of office equipment
-Maintain all contracts and leasing of office equipment
-Coordinate special cleaning and decorating projects, furniture purchases and repairs
-Allocate staff resources
-Direct project audits and audits of vendors’ invoices
-General knowledge of third party insurance plans, PPO’s, HMO’s, Fee-for Service, and the managed care environment
-Experience with Medicaid, Medicare and insurance billing
-Working knowledge of payroll taxes and processing (10-key by touch)
-General knowledge of bank branch operations
-Conduct interviews for loan applications
-Familiar with medical terminology, coding and office procedures
-Plan and direct registrations, patient insurance, billing and collections, and data processing to ensure accurate patient billing and efficient account collection
-Review current status of patient accounts to identify and resolve billing and processing problems in a timely manner
-Establish and recommend credit and collections policies; make recommendations for improvement
-Solve difficult payment and associated business office problems; audit problem accounts
-Type 50 wpm, 10-key by touch
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Marketing Skills Statements
Sample Skills/Skill Headings
-Marketing & Advertising
-Product Promotions/Demonstrations
-Design of Business Materials
-Fundraising
-Market Analysis
-Research/Analysis/Evaluation
-International Marketing
-National Marketing
-Sales/Marketing
-Inside Sales/Customer Support
-Outside Sales/Territory Management
-Technical Sales
-Sales Presentations
-Sales Support
-Sales Tracking
-New Account Setup
-Account Management/Maintenance
-Contract Management/Negotiation
-Contract Proposals
-Contract Administration
-Purchasing/Inventory Control
-Purchasing & Merchandising
-Vendor Management
-Retail/Merchandising
-Price/Delivery Quoting
-Displays
-Inventory Control
-Order Processing
-Customer Service/Troubleshooting
-Quality Control
-Public Relations
-Customer Relations/Sales
-Communication
-Problem Resolution
-Supervision/Training
-Management/Administration
-Project Coordination/Management
-Sales Management & Planning
-Profit Margin Analysis
-Call Center Management
-Credit Administration
-Performance Analysis/Reporting
-List Management
-Leadership
Computer/Office Machine Skills
-MS Office
-WordPerfect
-Excel
-PowerPoint
-Access
-Rolodex
-Electronic mail
-Internet
-Intranet
-HR financial reporting systems
Sample Skill Statements
Marketing & Advertising
-Designed and produced surveys, brochures, flyers, ads, catalogs, inserts, package design, exhibits, direct mail, monthly newsletter
-Designed a 10-page catalog
-Knowledge of design, paste-up, layout and typography
-Inspected layouts and advertising copy and edited scripts, audio and videotapes
-Coordinated marketing and advertising for television, radio, and newspaper ads
-Sold advertisement spots in magazines, brochures, and newspapers
-Created media plans; researched and purchased television, newspaper, and radio space
-Identified potential media outlets, wrote press releases, and conducted follow-up phone calls
-Monitored effectiveness of each source of advertising and utilized this information when organizing future marketing campaigns
-Generated sales of advertising for college's weekly newspaper
-Collaborated on the planning and promotion of a job fair with student job placement: directed set-up, helped -Publicize event, and assisted in the search for employers
-Knowledge of competitive marketing methods and pricing
-Developed client list and marketing literature, which increased leads by ____ %
-Consulted with department heads to plan advertising services
-Conferred with clients to provide marketing and technical advice
-Analyzed goals and formulated marketing strategies
-Developed and presented comprehensive marketing program for (ex.- banking) product
-Helped develop and implement creative marketing plans for (type of) products
-Conducted competitive market analysis
-Monitored market and sales trends to maximize sales
-Analyzed target market for evolving E-tailing business
-Conducted business/market research
-Assisted in product research and development
-Recruited and worked with volunteers in large fund raising special event (name the event)
-Performed telemarketing and assisted sales and marketing directors in blitzes and trade shows, exceeding established goals
-Represented company at trade association meetings to promote products
-Assisted trade managers with specific international projects such as incoming delegations and outgoing trade missions/trade shows
-Developed a successful special merchandise presentation
Sales/Customer Service
-Increased business through cold calling, telemarketing, and networking
-Gave sales presentations for groups of up to ____
-Utilized catalogs and manufacturer's literature in sales presentations
-Gauged customer response and adjusted presentations to resolve customer concerns
-Resolved customer complaints regarding sales and service
-Sold (ex.-personal care) services through professional sales techniques, consulted with clients on determining needs, and distributed flyers to potential clients
-Provided customer support to ____ key accounts
-Consistently met or exceeded all quarterly and annual sales quotas
-Handled up to ____ calls daily, generating sales in excess of $____ monthly
-Increased sales by ____% through add-on promotions
-Processed orders for over $____ monthly sales transactions
-Negotiated sales in excess of $____
-Created and maintained tracking mechanisms for effective prospecting and sales forecasting
-Recipient of numerous "Outstanding Service" awards; "Employee of the Month" once every year
-Interact successfully with people from a variety of backgrounds
-Dealt with a diverse range of clientele in fast-paced and demanding situations
Retail/Purchasing & Merchandising
-Supervised inventory and shortage control, merchandise assortment, annual store inventory, and stockroom organization
-Conducted inventory and directed (or assisted) buyers in purchase of products, materials, and supplies
-Prepared, reviewed, and processed requisitions and purchase orders for supplies and equipment
-Analyzed market and delivery systems to determine present and future material availability
-Prepared visual merchandising displays using mannequins, alternatives, fabric drapes, lay down presentations, fixtures, aisle tables, and build -ups
-Arranged interior and window displays for a department store
-Increased sales ____% by effectively researching and negotiating with suppliers
-Increased special orders by building strong relationships with major manufacturers
-Maintained current catalog and pricing information from over ____ vendors
-Calculated material requirements and verified delivery for ____ accounts
-Expedited orders with manufacturers and production department
-Managed shipping and receiving functions for advertising firm
-Utilized computerized parts tracking system to schedule and coordinate work orders
Management/Administration
-Experienced in handling all financial matters for a small business, including accounts receivable and payable, sales tax and withholding filing and deposits, preparing payroll, managing a budget, and making daily deposits
-Managed operational performance of sales team to ensure performance standards were met
-Provided leadership, direction, coaching, and training of 8 sales consultants
-Provided technical training to groups of up to ____ customers and vendors
-Trained all new employees in proper sales techniques and customer service procedures
-Advanced from Sales Associate to Assistant Store Manager
-Performed manager's duties for six months while position was open
-Facilitated staff planning meetings, promoting goal achievement
-Coordinated meetings with various international-related organizations
-Met with an interdepartmental team on a weekly basis to discuss company goals, objectives, client relations, marketing strategies, and overall performance
-Interfaced with other internal departments to set price structures, negotiate rates, and develop new products and proposals
-Prepared reports regarding market conditions and merchandise costs
-Devised and implemented a computerized spreadsheet program to maintain client base, sales, and account data
-Maintained department, product, and individual customer activity files
-Organized prospect files for promotional purposes
-Generated reports needed for feasibility analyses and strategic pricing
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