Learning Aids and Support Tools for Application Software
What is Web-based Help?
p. 163 Fig. 3-42b
Next
ØA Web site linked from Online Help
ØProvides updates and more resources to respond
to technical issues about a program
ØOften has a Frequently
Asked Questions (FAQ) page
ØSome Web sites contain
chat rooms where user
can talk directly with a
technical support person