Diction: Barriers to Tone
nInappropriate level of formality
–Contractions and acronyms
–Slang, jargon, figures of speech
–Proper or strict language
–I’d like to get that info you’ve got posted on your web page.  VS.  I would like a copy of the information posted on your web site.
nImproper connotation
–Images and emotions associated with a word or phrase
–The details he gave were fictional. VS. The details he gave were not factual. VS. The details he gave were incorrect.
nFigures of speech, clichés