CIS120 Chapter12 and 13 

1.	In 1997 a real chess playing computer created by __________ beat the international chess champion.
	a.	Apple/Macintosh
	b.	Microsoft	c.	IBM
	d.	UNIX	e.	Sun Microsystems

2.	Law enforcement agencies use computers for
	a.	automated fingerprint identification systems.
	b.	scanning stock exchange transactions for insider trading.
	c.	scanning criminal suspects' hard disks for traces of deleted files.
	d.	both a and b are correct.
	e.	all of the above are correct.

3.	According to the text, any crime accomplished through knowledge or use of computer technology is a called a ________.
	a.	cyber crime	b.	technology crime
	c.	computer crime	d.	hyper crime
	e.	none of the above

4.	Experts who use special software to scan criminal suspects' hard disks for digital fingerprints are called ________.
	a.	computer experts	b.	forensics experts
	c.	computer forensics experts	d.	digital fingerprint experts
	e.	fingerprint experts

5.	Not all criminals fit the description found in the Computer Security Institute and FBI survey. Additional computer criminals include ________.
	a.	former employees seeking revenge on former bosses
	b.	high-tech pranksters looking for a challenge
	c.	corporate or international spies seeking classified information
	d.	organized crime syndicates
	e.	all of the above

6.	All of the following are true EXCEPT
	a.	The overwhelming majority of computer crimes are committed by company insiders.
	b.	Computer crimes are only reported if the insider is caught in the act.
	c.	To avoid embarrassment, most companies cover up computer crimes committed by their own employees.
	d.	Seventy percent of the system attacks came from the Internet compared to 31% from internal attacks.
	e.	Survey comparisons show that computer crimes are increasing.

7.	Which of the following is NOT considered a computer crime?
	a.	spoofing	b.	software piracy
	c.	theft of computers	d.	both a and b are correct
	e.	all of the above are computer crimes

8.	The term for the use of a deception to get an individual to reveal sensitive information is ________.
	a.	hacking	b.	social engineering	c.	spoofing	
	d.	cracking	e.	sabotaging

9.	The illegal duplication of software is called software ___________.
	a.	piracy	b.	plagiarism
	c.	patent infringement	d.	hacking	e.	copying

10.	Regarding intellectual property and the software industry,
	a.	intellectual property laws are not difficult to enforce.
	b.	the software industry has a world market of more than $50 billion.
	c.	piracy is particularly hard on big companies.
	d.	the software industry loses millions of dollars a year to software pirates.
	e.	the Business Software Alliance estimates that piracy cost 208,000 jobs in 1998.

11.	Which of the following is NOT a software industry organization?
	a.	Federal Bureau of Investigation	b.	Business Software Alliance
	c.	SPA Anti-Piracy	d.	Software & Information Industry Association
	e.	All of the above are software industry organizations

12.	Which of the following are NOT covered by intellectual property laws?
	a.	programmers, inventors, and scientists
	b.	writers, editors, and filmmakers
	c.	writers, filmmakers, and musicians
	d.	attorneys, accountants, and doctors
	e.	inventors, musicians, and programmers

13.	Which of the following statements is NOT true?
	a.	Ideas are information.
	b.	Information is easy to copy.
	c.	Intellectual property laws are designed to protect certain types of professionals.
	d.	Intellectual property laws are designed to encourage certain types of professionals to continue their creative efforts.
	e.	The expression of ideas cannot be protected.

14.	In 1998 the Supreme Court of _______________ ruled that the country's copyright laws do not apply to software.
	a.	the U.S.	b.	Argentina
	c.	China	d.	Russia	e.	Vietnam

15.	The most comprehensive reform of the United States copyright laws in a generation is ________.
	a.	No Electronic Theft (NET) Act	b.	Computer Fraud and Abuse Act
	c.	Digital Millennium Copyright Act (DCMA)	d.	Internet Disclosure Act (IDA)
	e.	Copyright Enhancement Act (CEA)

16.	Which event would not set off a logic bomb?
	a.	Terminating an employee listed in a company's personnel file
	b.	A certain user logging in
	c.	A special code entered in a database field
	d.	A particular sequence of actions performed by a user
	e.	Shutting down the system

17.	A logic bomb triggered by a time-related event is called a ________.
	a.	macro virus	b.	logic bomb
	c.	time bomb	d.	worm
	e.	virus

18.	How does a virus work?
	a.	Origination, Transmission, Reproduction, Infection
	b.	Infection, Reproduction, Transmission, Origination
	c.	Reproduction, Infection, Origination, Transmission
	d.	Transmission, Infection, Origination, Reproduction
	e.	Origination, Infection, Transmission, Reproduction

19.	Which statement is NOT true of computer viruses?
	a.	They are usually hidden in the operating system of the computer.
	b.	They cannot be hidden in an application program.
	c.	Some viruses do nothing but reproduce.
	d.	Some viruses display messages on a computer's screen.
	e.	Some viruses destroy data or erase disks.

20.	Macro viruses
	a.	attach themselves to documents that have macros.
	b.	can be spread across computer platforms if the documents are created and spread using a cross-platform application.
	c.	can be spread through innocent looking e-mail attachments.
	d.	can be spread with applications in Microsoft Office.
	e.	all of the above are correct.

21.	Which of the following is NOT true?
	a.	Melissa, Chernobyl, and Love Bug are examples of e-mail viruses.
	b.	A typical e-mail virus sends copies of the infected document to names in the recipient's address book.
	c.	All e-mail viruses are designed to do damage to the systems.
	d.	The Love Bug caused billions of dollars in lost productivity and damage.
	e.	About 15% of South Korea's PCs were damaged by the Chernobyl virus at a cost of $250 million.

22.	Which of the following travels independently over computer networks, seeking out uninfected workstations to occupy?
	a.	worm	b.	logic bomb 	c.	Trojan horse
	d.	virus	e.	macro virus

23.	All of the following statements are true, EXCEPT
	a.	A typical worm segment resides in a workstations memory rather than on disk.
	b.	The first headline-making worm was created as an experiment by a Cornell graduate student.
	c.	The first headline-making worm was accidentally released onto the Internet.
	d.	The worm clogged 6,000,000 computers all over the world.
	e.	A Cornell graduate student was the first person convicted of violating the Computer Fraud & Abuse Act.

24.	Regarding viruses,
	a.	the popular press does not distinguish among Trojan horses, viruses, and worms.
	b.	researchers have identified more than 18,000 virus strains, with 200 new ones appearing each month.
	c.	at any given time, about 250 virus strains exist "in the wild" Ä in circulation.
	d.	both b and c are correct.
	e.	all of the above are correct.

25.	Which term currently refers to a person who breaks into computer systems without authorization?
	a.	cyber criminal	b.	cracker	c.	hacker
	d.	electronic burglar	e.	software wizard

26.	Regarding hackers, which of the following is NOT true?
	a.	In the late 1970s, a hacker was curious, enthusiastic, intelligent, idealistic, eccentric and harmless.
	b.	Early hackers enjoyed learning the details of computer systems and writing clever programs called hacks.
	c.	Today, the term hacking refers to unauthorized access to computer systems.
	d.	Old-time hackers insist that electronic trespassing is really "cracking."
	e.	Today, the stereotypical hacker is an older, bright, technically savvy, white, upper-class male.

27.	According to the FBI, an Internet hack happens every ________.
	a.	second	b.	10 seconds 	c.	30 seconds
	d.	minute	e.	other minute

28.	Electronic trespassers enter corporate and government computers by
	a.	using stolen passwords.
	b.	using security holes in operating system software.
	c.	using modems to dial-up the target computer directly.
	d.	"traveling" to their destination through the Internet and other networks.
	e.	all of the above are correct.

29.	Which of the following statements is true?
	a.	Many hackers are merely motivated by curiosity and intellectual challenge.
	b.	Some hackers claim to be acting in the public good by pointing out security problems in commercial software.
	c.	Some malicious hackers use Trojan horses, logic bombs, and other tricks of the trade to wreak havoc on computer systems.
	d.	A growing number of hackers are part of electronic crime rings.
	e.	All of the above are correct.

30.	Webjackers
	a.	steal Web site materials.
	b.	redirect users to other sites.
	c.	detect users' passwords when they visit their Web site.
	d.	place unwanted ads in users' Web pages.
	e.	none of the above is correct.

31.	In a single week in February 2000, Denial of Service (DoS) attacks,
	a.	crippled Yahoo!, E*TRADE, eBay, and Amazon Web sites.
	b.	resulted in the loss of billions of dollars.
	c.	were caused by a 10-year-old German boy.
	d.	all of the above are correct.
	e.	none of the above is correct.

32.	With regard to computer security,
	a.	computer crime is on the decline.
	b.	it is an important concern for system administrators but not users.
	c.	once it is programmed, the computer cannot be reprogrammed.
	d.	a computer can be programmed to reveal sensitive information.
	e.	system administrators use only high-tech security techniques to protect their systems.

33.	You might be granted access to a computer system based on which of the following?
	a.	Something you knowÄÄsuch as a password, an ID number or a lock combination.
	b.	Something about youÄÄsuch as a voice print or fingerprint.
	c.	Something you haveÄÄsuch as a key or an ID card with a photo.
	d.	Both a and b are correct.
	e.	All of the above are correct.

34.	Which of the following is NOT true?
	a.	Many thieves do their work without breaking into the computer system.
	b.	Many data thieves intercept messages as they travel across the network.
	c.	Passwords are of little use for hiding e-mail messages when they're traveling through phone lines.
	d.	Many organizations use firewalls to keep their internal networks secure.
	e.	Firewalls are just for large organizations.

35.	A secret numerical code that is applied so a message can be transmitted or stored as an indecipherable garble of characters is called a(n) ________.
	a.	electronic combination 	b.	digitized key
	c.	encryption key d.	encoded key	e.	password
36.	Which of the following is true?
	a.	Computer security is a human problem that cannot be solved with technology alone.
	b.	Many managers don't understand the problems of computer security and don't think they're at risk.
	c.	A manager's actions and policies are critical to the success of a security program.
	d.	An alarming number of companies are lax about security.
	e.	All of the above are correct.

37.	Which of the following was NOT caused by a computer bug?
	a.	On November 20, 1985, the Bank of New York's computer system started corrupting government securities transactions.
	b.	Programs on NASA observation satellites in the 1970s and 1980s rejected ozone readings because programmers assumed, when they wrote the program, that such low numbers could not be correct.
	c.	On January 15, 1990, AT&T's 30 year old signaling system software failed, bringing the long-distance carrier's network to its knees.
	d.	On February 25, 1991, 28 American soldiers were killed and 98 others wounded when a Patriot missile failed to intercept an Iraqi Scud missile that hit a barracks near Dhahran, Saudi Arabia.
	e.	All of the above were caused by computer bugs.

38.	Missiles that use computerized guidance systems to locate their targets are called ________.
	a.	smart bombs b.	time bombs 	c.	smart weapons
	d.	computerized weapons	e.	cyber weapons

39.	A missile with a homing guidance system
	a.	cannot use infrared, heat seeking devices.
	b.	can track a moving target without human help.
	c.	can use audio pattern recognition technology.
	d.	has little accuracy in pinpointing enemy targets.
	e.	cannot reduce the amount of civilian destruction.

40.	A complex system that can assume almost complete responsibility for a task without human input, verification, or decision making is called a(n) ________.
	a.	autonomous system b.	automatic system c.	command-guidance system
	d.	smart weapon system	e.	cyber-system

41.	Military experts suggest that future wars may be fought ________.
	a.	on land b.	in space	c.	in cyberspace
	d.	in the air	e.	at sea

42.	All of the following are books by Marshall McLuhan EXCEPT
	a.	The Mechanical Bride.	b.	The Gutenberg Galaxy.
	c.	Understanding Media.	d.	The Medium Is the Message.
	e.	All of the above are books by McLuhan.

43.	Marshall McLuhan referred to his statements as ________.
	a.	puns b.metaphors c.	probes	d.messages	e.images

44.	All of the following coinages are attributed to Marshall McLuhan EXCEPT
	a.	"The medium is the message."	b.	"Hot and cool media."
	c.	"Sensory impact."	d.	"Personal computer."
	e.	"The global village."

45.	Information workers are NOT required to perform which of the following?
	a.	create information	b.	distribute information
	c.	process information	d.	use information
	e.	none of the above is correct

46.	In the U.S. information economy, there are two types of information workers:
	a.	knowledge workers and scientists.	b.	data workers and accountants.
	c.	accountants and engineers.	d.	engineers and knowledge workers.
	e.	knowledge workers and data workers.

47.	Computers have not changed jobs in the ________ field.
	a.	entertainment	b.	publishing
	c.	medical	d.	airline
	e.	all of the above have been changed

48.	Which is a use of the computer in the publishing industry?
	a.	Production crews assemble pages using typesetting machines.
	b.	Reporters writing stories on location using notebook computers.
	c.	Photo retouchers editing photographs.
	d.	Both b and c are correct.
	e.	All of the above are correct.

49.	A set of interrelated parts that work together to accomplish a purpose is called a(n) ________.
	a.	organization b.	system c.	business	d.	corporation
	e.	network

50.	Every system has a(n) ______ that defines its limits.
	a.	environment b.	subsystem 	c.	boundary
	d.	control e.	network

51.	A computer-controlled machine designed to perform specific manual or mechanical tasks is called ________.
	a.	a smart drill press	b.	an intelligent saw
	c.	integrated manufacturing	d.	a robot
	e.	a numerically controlled processor

52.	A business organization's (company or firm) environment is made up of ________.
	a.	customers	b.	stockholders
	c.	competitors	d.	both a and b are correct
	e.	all of the above are correct

53.	Which of the following is NOT an input for a company?
	a.	people b. material	c. dividends d. money e.knowledge

54.	Which of the following is NOT an output for a company?
	a.	dividends b. products	c. services d. taxes	e. people

55.	The primary activities in an organization's value chain include ______.
	a.	marketing and sales 	b. operations c. inbound and outbound logistics
	d.	service e. all of these are correct

56.	The correct order for the functions of an information system is ________.
	a.	input, processing, feedback	b.	processing, input, output
	c.	control, input, output 	d.	input, processing, output
	e.	input, feedback, output

57.	The structure and design of an information system is defined by ________.
	a.	end users b. system designers c.	top managers
	d.	operational managers e. clerical workers

58.	Information ________.
	a.	has three dimensions	b. is not a commodity
	c.	can only be organized in a digital form
	d.	is not a resource 	e.	is used to accomplish tasks

59.	Not-for-profit organizations ________.
	a.	include government agencies 	b.	do not include charitable organizations
	c.	cannot offer products or services for a fee	 d. do not have marketing departments
	e.	do not organize people into workgroups

60.	In business, the information function that is the process of showing information in a format and medium useful to the user is ________.
	a.	acquisition b. processing c. storage and retrieval
	d.	presentation
	e.	transmission

61.	In business, the information function that systematically accumulates information for later use and then locates the stored information when needed is ________.
	a.	acquisition b. processing c. storage and retrieval d.	presentation e. transmission

62.	The process of capturing data about an event that is important to the organization is called ________.
	a.	acquisition b. processing c. storage and retrieval d.	presentation e. transmission

63.	An information system that supports the transaction-based business processes of a firm is called a ________.
	a.	decision support system (DSS)	b. transaction accounting system (TAS)
	c.	transaction processing system (TPS) d. daily transaction system (DTS)
	e.	business database system (BDS)

64.	Transaction processing systems typically
	a.	involve large amounts of data stored in large databases.
	b.	do not require high processing speeds.
	c.	do not manipulate large volumes of data.
	d.	do not capture data used to produce documents and reports.
	e.	do not allow people to retrieve information interactively through queries.

65.	Transaction processing systems allow users to retrieve information from files and databases interactively through which of the following?
	a.	extranet Web pages	b. groupware applications c. database query systems
	d.	both b and c are correct	e.	all of the above are correct

66.	Most early computer applications in business were designed to maintain accurate and up-to-date records of business transactions; today's _______ systems perform the same function.
	a.	marketing b. purchasing c. accounting d. finance e.payroll

67.	Which of the following is an example of an action document?
	a.	payroll check b. billing statement c. sales receipt d.	both a and b are correct
	e.	all of the above are correct

68.	Computers and other information technology are used to automate the manufacturing process with ________.
	a.	CIM b. CBT c. CAI d. CAD e. None of the above is correct

69.	_______ refers to both legal and ethical behavior.
	a.	Social awareness	b. Social responsibility c. Environmental awareness
	d.	Environmental responsibility e.	Moral responsibility

70.	Which of the following is NOT true?
	a.	Social responsibility refers to both legal and ethical behavior.
	b.	Ethics define a society's proper, or legal, behavior.
	c.	Laws outline the actions a government can take in response to improper behavior.
	d.	Ethics are sets of principles or moral standards.
	e.	Ethics help guide behavior, actions, or choices.

71.	Regarding its own employees, a company is obliged to
	a.	treat them with respect. b.	provide healthy working conditions.
	c.	provide fair wages. d.	provide employment continuity.
	e.	all of the above are correct.

72.	The ethical guidelines developed by Donn B. Parker do NOT include
	a.	user's conservative rule. b. owner's conservative rule.
	c.	most restrictive action. d.	universality rule.
	e.	uninformed consent.

73.	According to the ethics guidelines of Donn B. Parker, "If you are in doubt about the ethics or laws of a particular action, inform those whom your action will affect of your intentions and obtain their consent before proceeding." This is called _____.
	a.	the "higher ethic" b. the most restrictive action
	c.	informed consent d. the owner's conservative rule
	e.	the user's conservative rule

74.	If you are interested in a computer-related job, consider all of the following EXCEPT
	a.	Prepare for change. b.	Build your dream job yourself if you can't find it.
	c.	Don't forsake the basics of computer skills. d. Combine your passions.
	e.	Don't ask questions.

75.	The case study of cosmetic giant L'Oršal involved the use of ________.
	a.	Electronic Data Interchange (EDI) b. Transaction processing systems (TPS)
	c.	Computer-aided manufacturing (CAM) d. Computer-integrated manufacturing (CIM)
	e.	Data warehousing

76.	With his elaborate and elegant deception, Wolfgang Kempelan might be considered the forerunner of the modern computer criminal.
	a.	True b.False

77.	More than 85% of the organizations in the 2001 Computer Security Institute and FBI survey detected security breaches in the preceding year.
	a.	True	b.	False

78.	Seventy percent of the organizations in the 2001 Computer Security Institute and FBI survey reported that internal systems were frequent points of attack while only 31 percent said that Internet connections were frequent points of attack.
	a.	True	b.	False

79.	Rummaging through company and personal trash is called dumpster diving.
	a.	True	b.	False

80.	Most software companies have not given in to user demands to remove physical protection from their products.
	a.	True	b.	False

81.	In some countries, software piracy is as high as 97%.
	a.	True	b.	False

82.	Legally, the definition of intellectual property includes the results of intellectual activities in the arts, sciences, and industry.
	a.	True	b.	False

83.	The Computer Fraud and Abuse Act of 1984 closed a loophole in the law that allowed people to give away software over the Internet without legal repercussions.
	a.	True	b.	False

84.	One type of computer crime is sabotage of hardware and software.
	a.	True	b.	False

85.	The names given to the saboteurs' destructive programs sound more like technology than biology.
	a.	True	b.	False

86.	Unlike viruses, worms use computer hosts to reproduce themselves.
	a.	True	b.	False

87.	The U.S. government and several states now have laws against introducing invading programs into computers used in life-or-death situations.
	a.	True	b.	False

88.	Mixed computer environments are less susceptible to crippling computer attacks than organizations where everyone has the same hardware and software.
	a.	True	b.	False

89.	It only takes a few hours for companies to develop and distribute patches for new viruses.
	a.	True	b.	False

90.	Old-time hackers insist that electronic trespassing really is "backing," slipping in the back door of the computer.
	a.	True	b.	False

91.	Webjackers hijack legitimate Web pages and redirect users to other sites.
	a.	True	b.	False

92.	In a single week in February 2000, Yahoo!, E*TRADE, eBay, and Amazon sites were crippled by denial of access attacks, costing their owners millions of dollars of business.
	a.	True	b.	False

93.	Personal computers and network connections do not have to be restricted if physical access to the mainframe is restricted.
	a.	True	b.	False

94.	A growing number of security systems refuse to allow users to choose any real words or names as passwords.
	a.	True	b.	False

95.	A good password does not have to be changed frequently.
	a.	True	b.	False

96.	Access-control software does not need to treat all users identically.
	a.	True	b.	False

97.	To protect transmitted information, many organizations and individuals use encryption software to scramble their transmissions.
	a.	True	b.	False

98.	The biggest problem with public key systems is key management.
	a.	True	b.	False

99.	A surge protector and a UPS perform the same functions.
	a.	True	b.	False

100.	Any complete security plan should include some kind of plan for recovery from disasters.
	a.	True	b.	False

101.	For mainframes and PCs alike, the best and most widely used data recovery insurance is a system of making regular backups.
	a.	True	b.	False

102.	RAID systems can mirror data on multiple disks, effectively creating instant backups.
	a.	True	b.	False

103.	Security is a management issue, and a manager's actions and policies are critical to the success of a security program.
	a.	True	b.	False

104.	Many U.S. court decisions have reinforced a company's right to read employee e-mail stored on the company computers.
	a.	True	b.	False

105.	One of the best examples of a new technology that can simultaneously improve security and threaten privacy is the active badge.
	a.	True	b.	False

106.	When security measures are used to prevent computer crime, they destroy privacy rights at the same time.
	a.	True	b.	False

107.	Some hackers have had their computers confiscated without formal charges filed.
	a.	True	b.	False

108.	Some of the most important security issues pertain to creating systems that can withstand software errors and hardware glitches.
	a.	True	b.	False

109.	In modern computers, software problems are rare in comparison to hardware failures.
	a.	True	b.	False

110.	Many businesses are slow to recognize the potential threat of system sabotage to their systems.
	a.	True	b.	False

111.	In spite of years of political haggling, system failures, and cost overruns, an SDI-like system is still in the works and system reliability issues remain.
	a.	True	b.	False

112.	In his time, Marshall McLuhan was a popular theorist of mass communications.
	a.	True	b.	False

113.	One of Marshall McLuhan's famous notions is "the message is the medium."
	a.	True	b.	False

114.	Marshall McLuhan believed that all forms of technology, innately and independent of the messages they communicate, exert a compelling influence on individuals and society.
	a.	True	b.	False

115.	Major paradigm shifts take generations because individuals have trouble changing their assumptions about the way the world works.
	a.	True	b.	False

116.	Anthropologists speculate that some prehistoric people spent as few as five hours per week satisfying material needs and devoted the rest of their time to cultural and spiritual pursuits.
	a.	True	b.	False

117.	The information economy is sometimes called the post-industrial economy.
	a.	True	b.	False

118.	During the first half of the 20th century, the world was dominated by an industrial economy in which more people worked in urban factories than on farms.
	a.	True	b.	False

119.	Approximately 50 percent of workers in the U.S. information economy are information workers.
	a.	True
	b.	False

120.	Many non-information workers process information in the course of their jobs, but information is not the main focus of their work.
	a.	True	b.	False

121.	There are two kinds of information workers in the U.S. information economy, knowledge workers and data workers.
	a.	True	b.	False

122.	In the last century the majority of the workforce has moved from the factory to the farm and then to the office.
	a.	True	b.	False

123.	High-tech equipment plays a critical role in the healing arts.
	a.	True	b.	False

124.	Information technology is at the center of the information revolution.
	a.	True	b.	False

125.	To accomplish its purpose, a system performs three basic functions: input, processing, and output and has two additional functions: feedback and decision making.
	a.	True	b.	False

126.	The system's environment provides input resources to the system and uses the output from the system.
	a.	True	b.	False

127.	The Internet is an example of a large system with many interfacing subsystems.
	a.	True	b.	False

128.	While a typical computer performs mental tasks, a robot is a computer-controlled machine designed to perform specific manual, or mechanical, tasks.
	a.	True	b.	False

129.	The most important similarities between robots and other computers are the input and output peripherals.
	a.	True	b.	False

130.	Robots are not constrained by the limitations of software and can now compete with people for jobs that require exceptional perceptual or fine-motor skills.
	a.	True	b.	False

131.	A business organization is a system that uses a variety of resources to produce products and services for customers.
	a.	True	b.	False

132.	In the value-added model, an organization performs a series of activities that adds something valuable to the production of the product or service.
	a.	True	b.	False

133.	A business process, such as a sale-purchase transaction with customers, is the interaction of the combination of primary and support activities in the organization's value chain.
	a.	True	b.	False

134.	The overall purpose of information systems is to help people in the organization gather and use data, communicate with other people within and outside the organization and make acceptable profits.
	a.	True	b.	False

135.	The feedback function of the information system ensures that the information product outputs are of high quality and are useful to the information users for problem solving and decision making.
	a.	True	b.	False

136.	The control evaluates the feedback data and adjusts the system's input and processing functions to ensure the desired output is produced.
	a.	True	b.	False

137.	A firm can reap few benefits by using information technology creatively to extend people's natural ability to cope with tasks and to improve the performance of the organization.
	a.	True	b.	False

138.	A company can create a competitive advantage by using information technology to provide a product or service that competing companies may not be able to match.
	a.	True	b.	False

139.	A transaction processing system must ensure a high level of accuracy and security of the data.
	a.	True	b.	False

140.	Real-time processing is used when processing is needed periodically.
	a.	True	b.	False

141.	Batch processing is appropriate when users need the data immediately.
	a.	True	b.	False

142.	A billing statement by a credit card company is an example of an action document.
	a.	True	b.	False

143.	The transaction processing cycle repeats regularly with output from one cycle serving as input to the next cycle.
	a.	True	b.	False

144.	Enterprise Resource Planning (ERP) software is evolving to support the growing need of organizations to conduct their business transactions over the Internet.
	a.	True	b.	False

145.	The overall objective of automation systems is to decrease the productivity of the manufacturing and design processes and to increase product quality and customer satisfaction.
	a.	True b.False

146.	Computer-integrated manufacturing (CIM) automates the information flow among design, manufacturing, and other functional areas in a company, and it simplifies and automates as many manufacturing processes as possible.
	a.	True	b.	False

147.	CAD allows users to show a design in three dimensions and rotate it to see it from every imaginable perspective.
	a.	True	b.	False

148.	Using computers in a socially responsible way is not a key concern in business today because an information worker's actions cannot affect other people.
	a.	True	b.	False

149.	Ethical dilemmas are difficult choices involving conflicting goals, responsibilities, and loyalties that may or may not be covered by the law.
	a.	True	b.	False

150.	Social responsibility applies to a company as a whole rather than to the individuals.
	a.	True	b.	False