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Job Accommodations and Support Resources
If a person you hire or a current employee should request
a job accommodation, the following information and resources will hopefully help
provide assistance and guidance you need!
Contents:
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Job Accommodation Basics
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Do you wonder what type of job accommodations employers provide
and how the process works? Do you wonder who qualifies for
accommodations? The following overview will highlight key accommodation
basics.
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Cost of Accommodation:
According to the Job Accommodation Network (JAN), a service of the
U.S.
Department of Labor's Office of Disability Employment Policy: |
31% of accommodations reported to JAN cost nothing.
50% cost less than $50.00
69% cost less than $500.00
88% cost less than $1,000.00
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Job accommodations are made for: |
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New employees; |
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Employees who are being promoted or transferred; |
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Employees who have acquired functional
limitations
as a result of a new or progressive disability. |
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Documentation: |
An employee who requests a job accommodation is responsible
for
providing documentation of disability that includes information regarding the
person's functional limitations related to the disability.
If requests for accommodation go through an EEO or ADA
designated
person at your company, the documentation should be provided or sent to
that person. Documentation needs to be kept confidential and separate
from the employee's personnel file.
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Determining a Job Accommodation: |
To determine a job accommodation, the employer needs to:
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Analyze the essential functions of the job.
(Hopefully this was previously
done when preparing the job description for the position). |
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Assess the person's functional limitations and potential
obstacles
at the work site. |
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Consult with the employee in selecting and implementing
a reasonable
accommodation. |
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Undue Hardship: |
If the accommodation would pose an undue hardship on the
business, the
employer must offer the employee the option of paying the portion of the
accommodation that would constitute an undue hardship -- after figuring
in
available tax credits and other possible funding assistance available to
the
business.
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Job Accommodations May Include:
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Making workplace facilities accessible.
Examples: Installing bar-levered door handles;
Providing accessible parking spaces;
Installing a curb cut or ramp;
Providing an accessible restroom.
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Modifying the work schedule.
Examples: Job-sharing;
Adjusting work hours;
Allowing time off for medical appointments;
Allowing rest periods that are made up during the work day.
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Restructuring Nonessential Job Tasks.
Examples: Having a co-worker retrieve files when needed;
Allowing conference calls instead of travel;
Allowing certain tasks to be done at a different
time of the day;
Using a computer instead of writing by paper and pen.
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Acquiring or modifying equipment or devices.
Examples: Acquiring a talking calculator;
Providing a desk turntable:
Installing a TTY;
Providing a large button telephone;
Providing an ergonomic keyboard;
Adding braille labels on equipment used;
Raising a desk to accommodate a wheelchair.
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Providing qualified support service assistants as
needed.
Examples: An interpreter;
A reader;
A notetaker;
A travel assistant.
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Changing job locations.
Examples: Telecommuting - allowing work to be done at
home
part of the week;
Teleworking - hiring a person to work at home or in
a rehabilitation facility;
Changing to a company work location that is closer to
home or accessible to public transportation.
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Retraining and/or reassigning the employee to a
vacant position
for which the person is qualified.
Examples: A computer operator becomes injured and can no
longer
use a keyboard. The employee is retrained to enter data
on the computer using voice recognition software.
A truck driver is diagnosed with a progressive vision
condition, and he can no longer drive. A dispatcher position
has an opening, so he's reassigned and retrained as a
dispatcher.
Note: When an employee is reassigned to a vacant position, the
salary
and benefits of the new position apply to the reassigned employee as it
would to any employee changing positions in the business. |
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Where to Get Help, Advice, and Answers
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For free professional consulting services, guidance, and
resource information regarding job accommodations and/or the ADA, contact:
Job Accommodation Network
(JAN)
1-800-526-7234 (Voice/TTY)
Job Accommodation Network, a service of the U.S. Department of
Labor's
Office of Disability Employment Policy, is an international toll-free
consulting
service that provides guidance and information about job accommodations
and where to locate vendors and resources needed. JAN also offers
a
Searchable Online Accommodation Resource (SOAR) to help you explore
various accommodation options in a work setting.
If you have any questions or need advice about accommodations or the
ADA,
call JAN. JAN can help!
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Financing Job Accommodations
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Financial assistance for job accommodations may be available
from the following sources:
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Tax Credits and Deductions
See the Tax Credits and
Deduction Incentives section in this guide.
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Agency Assistance
If the new or current employee is a client of the State Vocational
Rehabilitation
Division, Commission for the Blind, or Veterans Vocational Rehabilitation
Services, the agency may be able to provide assistance. Some
nonprofit
organizations and companies that provide job placement assistance to
clients may also assist the client and employer if possible. Much
depends on
client needs and availability of resources.
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Vendor Discounting
Some vendors may offer a discount for equipment purchased by or
for
individuals with disabilities. Be sure to check with the vendor. |
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Where to Get More Information
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The following web sites will provide you with additional
information on job
accommodations. You'll find the information helpful!
Small
Employers and Reasonable Accommodations (EEOC)
This web site includes information on:
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Receiving requests for accommodation; |
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Types of reasonable accommodations; |
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Reasonable accommodation issues; |
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Undue hardship; |
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Limits on providing reasonable accommodations; |
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Resources for locating reasonable accommodations. |
The ADA:
Your Responsibilities as an Employer (EEOC)
This web site includes information on:
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Who is covered; |
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What employment practices are covered; |
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Who is protected; |
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Determining essential functions; |
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Obligations to provide reasonable accommodations; |
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Best way to identify a reasonable accommodation; |
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Undue hardship; |
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Questions and answers. |
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Adaptive Devices and Assistive Technology Resources
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The following resources can assist you should you have
questions, need guidance, or need to locate adaptive or assistive items.
Job Accommodation Network
(JAN) - A Service of the U.S. DOL Office of
Disability Employment Policy
ABLEDATA - National
Rehabilitation Information Center
ABLEDATA is sponsored by the National Institute on Disability
and
Rehabilitation Research. ABLEDATA is a referral service that
maintains
a database of more than 17,000 adaptive devices from 2,000 companies.
Assistive
Technology Index - Disability Resources
Disability Resources is a nonprofit organization that provides
links to
assistive technology resources, and resources for independent living.
Oregon
Commission for the Blind - Technology Center
OCB's Technology Center can provide information and
demonstrate assistive
technology used by individuals with vision impairments.
Microsoft Windows
Accessibility Support
Microsoft offers product resources, assistive technology,
step-by-step
tutorials, and guides by disability.
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Locating Sign Language Interpreters and Captioning Services
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Do you need an interpreter for an interview or meeting?
Are you looking for someone to provide real-time captioning? Would you
like to caption a company video? The following resources can help!
To Locate an Interpreter:
Nationwide referral:
Registry of Interpreters for the
Deaf
RID is a national organization for interpreters. RID's
web site can direct you
to interpreter referral services or contacts in your state. Information
about
hiring and/or working with an interpreter is also available. RID has individual
state chapters that may be able to assist you as well.
In Oregon and Southwest Washington:
The following companies provide interpreter services.
Portland/Vancouver:
Oregon
Interpreting Services
(503) 997-6722 or (503) 973-5534
(TTY)
P-S Squared, Inc.
(503) 236-3656 or 1-888-236-3656
(Voice/TTY)
Signing Resources
and Interpreters
1-877-512-2246 or 1-866-512-2446
(TTY)
Salem:
Hands in Motion
(no web site)
e-mail: handsinmotion@aol.com
(503) 949-2790 or (503) 393-6334 (TTY)
Mid-Valley Interpreting Services
(no web site)
e-mail: midvalleytrp@msn.com
(503) 364-1063 (Voice/TTY)
Eugene/Springfield:
Accessibility Northwest
(no web site)
(541) 334-0137 or (541) 687-1221 (TTY)
For State Agencies:
Deaf
and Hard of Hearing Access Program
(503) 378-2272 (Voice/TTY)
The Deaf and Hard of Hearing Access Program provides
interpreter referral services for Oregon's 12 state agencies only.
However, if you are a private employer in Oregon and are in need
of information, DHHAP
may be able to provide information you need.
The following book may be of interest:
How to Use a Sign Language Interpreter: A Guide
For Businesses
by Tamara Moxham
Cost: $7.95 (plus s/h)
Available from: Butte
Publications (Hillsboro, Oregon)
1-866-312-8883
To Locate Captioning Services:
LNS Captioning
(Portland)
(503) 299-6200 (Voice/TTY)
LNS Captioning offers realtime captioning, internet realtime,
webcasting,
live event captioning, television broadcast captioning, offline captioning
for
video projects, and other captioning services.
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Locating Braille, Large Print, Audio, and Electronic
Formatting
Services (Alternate Formats)
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For producing company applications, forms, business cards, and
documents in braille and alternate formats, contact:
National Library Service for
the Blind and Physically Handicapped
A telephone call to the National Library Service is
recommended for
receiving information. (Ask for Reference). Their web site is primarily
geared for library patrons with disabilities.
1-202-707-9275 or 1-800-424-8567
The following company provides services worldwide:
Braille Plus
(Salem, Oregon)
1-503-391-5335
Braille Plus provides brailling, large print, audio tape, and
electronic
formatting of any book, publication, or document. There is an hourly
fee for
preparing the master and reproduction fee.
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Sample Job Accommodations
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Following are just a few examples of job accommodations
implemented by employers who contacted the Job Accommodation Network (JAN) for
ideas and assistance.
For job accommodation assistance, contact:
Job Accommodation Network -
A Service of the U.S. DOL Office of
Disability Employment Policy - 1-800-526-7234
(Voice/TTY)
Sample Accommodations:
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Situation: A person had an eye
disorder. Glare on the computer screen
caused fatigue.
Solution: An antiglare screen was purchased
($39.00).
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Situation: A person with a learning
disability worked in the mail room and
had difficulty remembering which streets belonged to which zip codes.
Solution: A rolodex card system was filed by
street name alphabetically with
the zip code. This helped him to increase his output ($150.00).
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Situation: A plant worker had
difficulty using the telephone due to a hearing
impairment that required use of hearing aids.
Solution: A telephone amplifier that worked in
conjunction with his hearing
aids was purchased ($48.00).
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Situation: A large grocery store wants
to hire an individual with Down syndrome
and a mild hearing loss as a bagger/stock person. The concern was
that he would not be able to hear the paging loudspeaker system
that was used to call employees to different parts of the store for
work assignments.
Solution: A personal paging device, which was
worn on the wrist or belt and
which vibrated when activated by an incoming signal, was purchased
for the employee. When signaled, the employee immediately went
to the office for specific instructions. In this way, the employer
could
be sure that the employee both heard and understood his assigned
tasks ($350.00).
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Situation: A clerk developed limited
use of her hands and became unable to
reach across the desk to her files.
Solution: A lazy susan file holder was provided
so she could access the files
and keep her current job ($85.00).
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Situation: An insurance salesperson
with cerebral palsy had difficulty taking
notes while talking on the telephone.
Solution: Her employer purchased a headset for
the phone ($49.95).
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Situation: A seamstress could not use
ordinary scissors due to pain in her
wrist.
Solution: The business purchased a pair of
spring-loaded ergonomically
designed scissors ($18.00).
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Situation: A person applied for a job
as a cook and was able to do
everything required except opening cans, due to the loss of a
hand.
Solution: The employer called the Job
Accommodation Network, was given
a list of one-handed can openers, and bought one ($35.00).
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Situation: A medical technician
who was deaf could not hear the buzz of
a timer, which was necessary for specific laboratory tests.
Solution: An indicator light was attached
($26.95).
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Situation: An individual with dyslexia
who worked as a police officer spent
hours filling out forms at the end of each day.
Solution: He was provided with a tape
recorder. A secretary typed out his
reports from dictation, while she typed the others from handwritten
copy. This accommodation allowed him to keep his job ($69.00).
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Situation: A person who used a
wheelchair could not use a desk because
it was too low, and his knees would not go under it.
Solution: The desk was raised with wood blocks
(scrap wood an individual
brought in from home), allowing a proper amount of space for the
wheelchair to fit under it ($0).
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Situation: A company wanted to hire a
clerk who could not access the
vertical filing cabinets from her wheelchair.
Solution: They moved the files into a lateral
file and hired her ($450.00).
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Situation: A worker who uses a
wheelchair in a plant that manufactures
electronic components needed to be "grounded."
Solution: A "grounding foot strap" was
attached to the person's foot and a
5-6" chain was attached to the foot strap. The chain lands down
on the floor and serves as a ground. The company made an extra
device should they have a visitor to the facility that uses a chair.
There was minimal cost for chain.
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Situation: A production worker with
mental retardation, who has limited fine
motor dexterity, must use tweezers and a magnifying glass to
perform the job. The worker had difficulty holding the tweezers.
Solution: Giant tweezers were purchased ($5.00).
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Situation: An individual with a neck
injury, who worked in a lab, had difficulty
bending his neck to use the microscope.
Solution: A periscope was attached to the
microscope ($2,400).
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Situation: A field geologist who was
deaf and worked alone in remote areas
was unable to use two-way radio communication to report his
findings.
Solution: Text telephone technology was used to
allow the geologist to
communicate using a cellular telephone. Cost: $400.00, plus
monthly service fee for the phone.
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Situation: A saw operator with a
learning disability had difficulty measuring
to the fraction of an inch.
Solution: The employee was provided with a
wallet-sized card on which the
fractions were listed on an enlarged picture of an inch. This
allowed the employee to compare the card with the location on
the ruler to identify the correct fraction ($5.00).
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Situation:
A catalog salesperson, who had a spinal cord injury, had problems
using the catalog due to difficulty with finger dexterity.
Solution: The employer purchased a motorized
catalog rack, controlled by
a single switch via the mouthstick, and provided an angled
computer keyboard stand for better accessibility ($1,500.00).
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Situation: A custodian with low vision
was having difficulty seeing the carpeted
area he was vacuuming.
Solution: A fluorescent lighting system was
mounted on his industrial vacuum
cleaner ($240.00). |
These examples provided by the Job Accommodation
Network.
For additional information and assistance, contact the Job
Accommodation Network (JAN) at 1-800-526-7234 (Voice/TTY).
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