Lecture and Chapter Notes:

The following are visuals aids that may be used for classroom discussions.  Some students may find it helpful to print copies of these visual aids to prepare for classroom lecture and review time.  Only some of the visual aids in each file will be used; most likely there will be some visual aids that will not be discussed in class.

Chapter 8:  Emails and Memos

Chapter 9:  Routine Letters and Goodwill Messages
 

Chapter 10:  Persuasive Letters

Chapter 11:  Bad News Letters

Chapter 15:  Public Speaking