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Sample Documents for Review and Discussion
The following documents (all in the public domain) have both positive and negative elements as writing samples.
- Memo - Status Report (City Manager to Mayor) Issues: Citations, Direct vs. Indirect Message, Request for Action
- Letter Requesting Action (Mayor to Citizens) Issues: Chunking, Strength of Argument/Supports, Request for Action
- Letter of Support (Mayor to Commission) Issues: Tone, Signature
- Letter of Proposal (Division to Division) Issues: Tone, Document Design, Request for Action
- Letter of Complaint (Mayor to Mayor) Issues: Tone, Direct vs. Indirect Message, Audience Reception
- Safety Brochure (Fire Dept. to Public) Issues: Usability, Hazard Statement, Sequencing
- Executive Summary (Non-Profit to Municipalities) Issues: Multiple Audiences, Length, Front Matter/Back Matter
What can your organization do to ensure effective and appropriate communications, given that many documents may be "published" for a multiple or wider audience?
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