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persuasion
Delivery:
Delivery is the nonverbal aspect of rhetoric. Think
about what you have available to you to help your audience understand
what you are trying to say. You have words: organization and
supporting material and proofs, transitions and images and appeals,
the introduction and the conclusion. And you have your body. How you
deliver your speech can help clarify or distract from the message.
The ethos of a speakers is in question - a speech which is well
organized, with useful artistic proofs and strong transitions will
have to work harder for credibility if the delivery is poor.
Good delivery should not be
noticeable (although you are now studying it,
so you will be paying attention to it), but should simply enhance
what the speaker is saying.
As I tell you about delivery, I will begin with the
head and work my way down to the feet (spatial organization!).
The
head: eye contact, facial expressions,
voice Eye
contact: as a speaker, good eye contact
offers many advantages.
Second,
eye contact will increase ethos. We in the United States feel a
person is honest when they give us good eye contact.
Third,
it helps you as a speaker gain feedback. It is important for you to
see how the audience is receiving your message. Are they enjoying
your message? You can self analyze while you speak. Do they have
puzzled faces? It might be time to restate the ideas. And
fourth,
it helps you as the speaker feel connected as you speak. Connection
helps you feel more comfortable. Facial
expressions: the expression on your face
should be congruent with your words. Have you ever listened to
someone tell a joke with no expression of anticipation (besides
comedian Steven Wright, that is)? How seriously do you take someone
who is grinning when they tell you something sad? Allow your face to
reflect what you are saying.
Variety
and flexibility is the key.
Voice: the
voice is a powerful tool. Cicero felt it was the most important tool
we have in delivery. It can
express emotions of sadness,
gladness and anger. It can be used to
gain
attention through a well-placed
pause
or
whisper,
or show strength with a
momentary
boom. This can strengthen pathos. Ethos are
also enhanced. A voice which is too quiet demonstrates indecision and
a lack of confidence.
Plan
pauses and make a note of them in your
speaking outline. Pauses can be used at transitions, the punchline of
a joke, or as a signal that the conclusion is coming. Make sure your
articulation
and
pronunciation
is correct - incorrect speaking will harm your credibility.
Rate of
speaking also is important to pay attention
to: speaking too fast will make your audience feel rushed; speaking
too slowly will make them impatient. Overall,
variety
in the use of the voice is the key.
Clothing:
what you wear is as important as the use of gestures and facial
expressions. First, wear comfortable clothes, but comfortable
APPROPRIATE clothing
is the key. The clothing needs to fit the
speech, the audience and
you. A few years ago when Oregon had a
Marijuana Initiative on the ballot, many people went to different
organizations in an effort to persuade them to vote in favor of this
measure. The speakers usually looked as if they just left the commune
in Grants Pass. The business organizations did not take them
seriously and failed to listen to their message; the clothing spoke
louder than the words.
I once had a student who gave his final speech on
being your own boss. He told us he ran his own business, which he
claimed was successful. We didn't believe a word he said. He wore a
white t-shirt that had holes in it, was stretched out beyond
recognition, had a comical picture on the front, and appeared to have
been pulled out of the laundry and tossed on. What message was this
to us? Think about your clothing - it is as much a part of the speech
as the words you say.
Gestures:
we do not stand still as we talk to others - we use gestures. But
something happens to our brain as we stand before an audience: we
tend to stand stiffly. And even if we know we should use gestures,
our arms are suddenly made of lead and we can't seem to lift them.
Gestures increase
interest because they 1)
enhance the words and
ideas, 2)
help the audience see what you
are saying and 3)
give the audience something
interesting to watch. Besides, they are
natural. If you have difficulty with using gestures, plan a couple in
the very beginning of the speech - your body will relax enough to
continue gesturing. The use of visual aids also help you gesture as
you put them up, point to different aspects, and take them down. All
of these aspects will enhance your speech. But be careful not to use
the same gesture over and over.
Variety
is the key.
If you want to
create a
closeness with your audience, move toward
them. If you have a general or
broad concept, move away from them. If you
want to include the
people on the side, move toward them. But
don't
pace! Take a few steps, plant your feet, talk
and then move on.
Variety
of movement is the key.
Many speakers want to use the
podium.
That is fine, but do not lean
against it,
set your cards on
it, or
touch it
often while you speak. If you do any of these
things, you will be bound to the podium and will not be able to move
or gesture as well. One way to increase your movement is to
use visual
aids. You must move toward the visual aid,
around the visual aid, gesture toward the visual aid, and remove the
visual aid.
Movement and gestures both help you get
rid of nervous
energy as well as can put it to positive use
so your speech will be enhanced rather than distracting from your
speech.
Think through the delivery of your speech. As you
practice, listen to yourself and think what you can do with your
voice and facial expressions and gestures to increase your
effectiveness. Then give your shoulders a shake to relax them....and
get on up there.
Persuasion:
To persuade is to try to convince the audience of
something. If the main focus of the speech is to change our minds, to
get us to do something, to see things in a different way, then it is
a persuasion speech. Some people believe persuasion is manipulation.
It is. But manipulation is not a negative thing. We are always trying
to convince others to see things the way we see them.
Persuasion means convincing the
audience through the carefully ordered points of an
argument. An argument is a series of
connected propositions that are designed to establish a point. It is
making a case for an idea or an action. A case is a body of facts
which support your statements.
Persuasion is influencing people
in your direction by appealing to their own
reasons. Aristotle said, "The fool tells me
his reasons, but the wise man persuades me with my own." When you
take a position to sell your viewpoint, think in terms of the
listeners. Ask yourself, "What will they want to know as a
prerequisite to accepting these ideas?" If you have
analyzed your
audience, you will be able to design your
arguments to appeal to their values and needs.
Persuasion at best is a subtle
art. The skilled speaker will not merely show
the audience the product or idea, but will identify the reasons to
buy.
Think about those door-to-door salespeople. How much
of their product would you be compelled to buy if they told you, "I
will get to go to Disneyland if I sell more than anyone else!"
compared to giving you many different reasons that will show you this
product will make your life easier, richer, safer and more
productive? By identifying different reasons to buy the product, you
are more likely to find a use that fits your needs.
Responsible persuasion is
ethical. There are many different ways to
appeal to your audience - ethically or unethically. Both work.
Ethical appeals allow your audience to think critically and
incorporate all three Artistic proofs.
Unethical Appeals:
Ethical Appeals:
Propaganda
Security
Bandwagon Approach
Control
Testimonials
Help Society
Reverence for Authority
Rewards
Mudslinging
Influential
The Big Lie
Feel Better
Unethical
Appeals Bandwagon
Approach: This is telling the audience they
should accept your ideas because everyone else is doing it. What did
your mother say when you tried to convince her using this tactic? In
the late 50's, Elvis' second album was advertised with this slogan,
"50,000 Elvis fans can't be wrong!" And non-fans believed indeed
those Elvis freaks
could be wrong. The
bandwagon approach asks the audience to avoid examining the product
or idea and to accept it because it is popular.
Testimonials:
This is using a famous name to sell an idea or product. We should buy
into this because this famous person does. It is similar to the
bandwagon approach. It diverts our attention away from the merits of
the idea and plays on our desire to be like famous people. Not too
long ago actress Teri Garr (Mrs. Mom) was in a commercial for yogurt
and said, "You should buy it because I said so!"
Reverence to
Authority: This plays on the fact we like to
believe those we hold as authorities are beyond error. It is
associating the idea or product with an expert. This can be
especially misleading when the expert is cited outside their normal
field of expertise. A commercial in the past had a man dressed in a
doctor's uniform. He walked toward the camera, put his foot up on a
chair, looked the camera sincerely in the eye and said, "I'm not
really a doctor, but I play a doctor on a soap opera." He then
proceeded to sell us pain medication.
All three of these appeals - Bandwagon,
Testimonials and Reverence to Authority - can be used to support your
ideas. It is not unethical to say such statistics as "three out of
every four doctors found..." or some such supporting material. It is
unethical if you ask the audience to substitute these appeals for
their own judgment. They can only use their own judgment if they are
given logical reasons. Mudslinging: This
is insulting the source of information. It
attacks the character
of the source rather than identifying the flaws in the point of view.
When politicians, for example, begin mudslinging, we are caught up in
the emotional aspect of the mud and are not able to see the flaws in
the ideas because the ideas themselves are not placed in front of us
for examination.
The Big Lie: This
is not just lying......it is a lie SO
BIG we believe it. "Where there's smoke,
there must be fire" is the concept behind the Big Lie. It is Nixon
saying, "I am not a crook." It is Reagan saying, "I don't know
anything about the Iran-Contra affair, and if I do I've forgotten."
Joseph Kennedy was the master of the Big Lie and taught his offspring
well. For example, when Robert Kennedy was running in the primary for
President, he spread the tale that McCarthy's running mate Eagleton
was psychologically unstable to the point where Eagleton had to drop
out of the race saying, "There is nothing I can do to fight these
lies."
Unethical appeals work because they appeal to our
emotions and cause us to NOT examine the information in a critical
manner. This also makes them unethical and short-lived.
Ethical
Appeals Security: This
shows the audience how they will feel more secure if they accept this
idea. It is appealing to their drive for survival and to feel safe.
Smoke alarms were sold to the public and it later became a law that
every new home sold and every rental home must be supplied with smoke
alarms by using this appeal alone. The rhetoric for seat belt laws
also used this appeal.
Control: This is
appealing to our sense of need for control over ourselves and our
environment. We often find life to be rather chaotic and we want some
control. "Mastering the art of conversation will help you win friends
and better select the people with whom you associate."
Help Society: We
like to feel like a useful, more valued member of society. Provide
your audience an opportunity to do so in your appeals. An example: "A
mind is a terrible thing to waste." Blood drives, the Red Cross and
Comic Relief all use this appeal.
Reward: Everyone
wants to get something in return for what they give. How many of you
would continue to work at your present job if you didn't receive a
paycheck? If you can show your audience how they will reap the
rewards by accepting your ideas, you have a strong appeal. Volunteer
programs use this appeal by describing what one "gets" for giving
their time. If you can show the audience how they will save money or
how the results from the money spent will outweigh the cost, you are
using this appeal.
Influential: We
want to be respected by others and this appeal addresses this desire.
"When E.F. Hutton speaks, people listen" is using this appeal.
Feel Better: This
appeals to our desire for a feeling of well-being. "A program of
regular exercise does wonders for the body and it helps you think
more clearly" is an example of this appeal.
As you can see, ethical appeals tap into the
audience's emotions, but also appeal to their sense of reasoning.
They allow the audience to compare and examine the information in a
critical manner so that they can make a judgment.
Persuasion will not affect
everyone in the same way. You can not expect
the same response from everyone in the audience. There will be people
who are friendly to your information, some will be neutral and some
will be opposed.
Solicit the
most from those who are favorable,
try to win
over those who are neutral, and be a
competent
representative of your position for those who are
opposed.
Persuasion demands
credibility. Credibility depends on
presenting sound
arguments.
Insert facts and
figures, checking them for accuracy.
Verify
your sources.
Understand
and explain the
context of the sources, especially
quotations. Explain your own
biases to the audience. Support your
information with examples, definitions, statistics, narratives,
quotations and other supporting material.
You can charm the audience with your humor or stir
then with a controlled expression of your anger. You can use your
voice dramatically and chart out the speech so that it has emotional
highs and lows, create suspense, and build the speech to a climax.
You can appeal to the audience's emotions trough your delivery and
words.
But the bottom line is to supply
the audience with credible reasons that appeal to the
listeners.
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