|
REMEDY is a project tracking program that allows multiple users to provide feedback, track and generate reports on the progress of projects or tasks. In this case, Remedy will be used to track the progress and process, of installing or training Assistive Technology for students with disabilities. As a general rule, the AT Coordinator, presently John Pergiel will generate the 'change ticket' designated as CHG in your email subject line. The CHG ticket will be sent to both the faculty member, who will have the AT student in class, and to the technician within the ADA Group that is assigned the AT task (installation or training). It is the responsibility of the installing and training technicians to keep the CHG ticket current. This webpage is a guide to help you through the Remedy CHG ticket process.
|
||
| Step 1: Install
REMEDY: Contact Mark
Wilson to gain access to the FTP site where REMEDY can be
downloaded. Also Mark will provide you with your user name and
password which is required. |
||
| Step 2: Once
installed, Open Remedy from your desktop icon. |
 |
|
| Step 3: After
the initial REMEDY 'splash' screen you will be prompted to enter an
username and password. If you need a username and password contact Mark
Wilson
|
 |
|
| Step 4: The
REMEDY Service Console screen will appear. This screen lists all
tickets (tasks) that have been assigned to you. Highlight the
ticket that you need to update then click on the Detail
button in the
lower right of the screen. |
 |
|
| Step 5: Modify change request window will appear. Select the Activity Tab. Enter work log details, ie, equipment installed or task completed then change statur to Resolved. |  |
|
Step 6: Final step is to SAVE the revised remedy ticket. An e-mail will be sent to the instructor advising them that the assigned task has been completed. Your job is done. |
 |